Frequently Asked Questions
Are the stones natural?
Yes — natural stone, never dyed. Natural patterns, colour variation and inclusions are inherent traits, not flaws. Every product page lists the material and bead size.
How do I measure my wrist?
Wrap a soft tape around the narrowest part of your wrist (close to the skin, not tight). No tape? Use a strip of paper and measure it flat. You can also write "measure for me" in the order notes — we make to a standard 15–16 cm and adjust free of charge.
What is the return policy?
In-stock items may be returned or exchanged within 7 days of delivery, provided they are intact with all accessories. Bespoke pieces are made to your specification and cannot be returned unless there is a workmanship fault, in which case we repair or remake.
How does the bespoke process work?
Send your brief → our designer proposes two or three colour and bead options → production starts after you confirm the quote → dispatched within 5–10 working days. You can follow everything on WhatsApp.
Can I order without an account?
Yes. This store supports guest checkout — just fill in your delivery details at checkout. Afterwards you can follow the progress with your order number and email on the Order Tracking page.
Which payment methods do you accept?
In Malaysia we offer cash on delivery and in-person handover. For all regions we accept bank transfer, or payment confirmed over WhatsApp. Our team will confirm the payment details with you on WhatsApp.
Can I choose the colours and bead sizes?
Yes. Tell us your preferences — colour, bead size, length — over WhatsApp. We will confirm the stones and the lead time, then send you a quote.
How long does delivery take?
In-stock items: 2–4 working days in Malaysia, 4–7 working days in Singapore, 7–14 working days elsewhere. Bespoke items follow the lead time confirmed with you.