Shipping Methods (Logistics)
We ship worldwide through trusted logistics partners. Depending on the destination and the speed you choose, orders are fulfilled by one or more of the following carriers:
- SF Express International – our preferred carrier for Malaysia, Singapore and the wider Asia region; tracked, typically 2–5 business days to major cities.
- DHL Express / FedEx – for express international delivery, typically 3–7 business days worldwide.
- Local postal & last-mile partners (e.g., Pos Laju in Malaysia, SingPost in Singapore) – for economy shipping.
All parcels are dispatched from our studio in Jining, Shandong, China. Once your parcel is handed to the carrier we will email you a tracking number and it will also appear in your order history.
Shipping Regions, Rates & Delivery Times
| Region | Shipping Fee | Estimated Delivery |
|---|---|---|
| Malaysia | RM 10 (free shipping over RM 200) | 2–4 business days |
| Singapore | RM 35 | 4–7 business days |
| Other regions | RM 60 | 7–14 business days |
Processing Time
In-stock items are usually dispatched within 1–3 business days. Made-to-order / custom pieces follow the production timeline confirmed with you by our customer service over WhatsApp.
Tracking
A tracking number is provided after shipment. You can follow progress in your order history or via the carrier’s website.
Customs, Import Duties & Taxes
Cross-border orders may be subject to import duties, taxes or customs clearance fees charged by the destination country. These charges, where applicable, are the responsibility of the recipient and are not included in the item price or our shipping fee. Please check your local customs policy before ordering.
Lost or Delayed Shipments
If a parcel is significantly delayed or appears lost, contact us with your order number and we will open an inquiry with the carrier and arrange a reshipment or refund as appropriate.